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Agent Performance Dashboard
Cennox IT Support · Weekly Performance
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Ticket Summary
🎫 Total Tickets
0
-
✅ Closed / Resolved
0
-
🔓 Open Tickets
0
-
🔴 High Priority
0
-
⏱ Avg Resolution
-
Closed/Resolved tickets only
⏰ Time Tracked
0h
All agents total
Tickets per Agent - Total vs Closed
Volume comparison with larger labels
Status Distribution
All tickets by current status
Agent Leaderboard
Ranked by closed/resolved tickets and closure rate
Monthly Ticket Count per Agent
Each agent's ticket volume broken down by month - with closure status
Ticket Status Breakdown - All Agents
Closed, Resolved and Open count per agent
Closure vs Open - Monthly Trend
Total closed/resolved vs open tickets per month across all agents
Tickets per Agent - Week by Week
Individual agent weekly volume trend
Total Volume & Closures - Weekly
Bars = total tickets · Line = closed/resolved
Closure Rate % - Weekly
Closed + Resolved ÷ Total
Closure Rate % per Agent
Closed + Resolved ÷ Total
Avg Resolution Time (hrs)
Closed/Resolved tickets only - lower is better
High Priority - Weekly
High priority count per week
Week-over-Week Change %
% change in ticket volume vs previous week
Ticket Log
Showing tickets