Trend vs Target
% of SRs with a WO created within the target time · green = on target · click a point to see its records
SLA Breakdown
Dimension charts show
WO Creation Time Buckets
Exclusive buckets · click a bar to drill down
Cumulative % of WOs
Running share within each threshold · click a point
SLA Breakdown by Source
Email, Phone, EDI… · click a segment to filter Source + bucket
SLA Breakdown by Group
Click a segment to filter Group + bucket
SLA Breakdown by Team
Click a segment to filter Team + bucket
Rows per page