Cennox Analytics Hub is the central platform for Customer Care Intelligence - bringing together call center, dispatch, and service-request analytics into one place.
It hosts live operational dashboards (SR & WO Master, SLA Performance, IT Agent Performance, CallDesk Analytics, and more) along with Excel report workbooks used for daily/weekly reporting.
Version: 2.1.0
Maintained by: Sonu Raghuwanshi
Team: Data Analytics & Operations, Cennox
For questions or feature requests, use the Contact Support option.